About Us
Founded in 2015 by Alexander Lyakhotskiy, Pass the Keys set out to simplify short-let property management. Recognising a need for reliable guest services, Alex launched a streamlined solution for property owners.
By franchising, we built a network of local experts dedicated to their communities. Today, Pass the Keys leads the UK in short-let management, known for quality, innovation, and exceptional service for both hosts and guests.
Our Mission
Our long-term mission is to create a global community of successful property managers who dominate their markets by providing the highest quality service to both hosts and guests.
Our Vision
We aspire to be recognised as the gold standard in the industry, known for our commitment to excellence, innovation, and customer satisfaction. By empowering our local partners with the tools, support, and knowledge they need, we aim to foster an environment where success is achievable and sustainable.
Our ultimate vision is to elevate the standard of short let management, setting new benchmarks for service and performance across the globe.
Our Values
Drive
WE DRIVE FORWARD BY… Working hard and focusing on results Taking charge and being accountable
Evolve
WE EVOLVE AND GROW BY... Trying new things and learning from failure Seeking improvements in everything we do
Take Pride
WE TAKE PRIDE IN OUR WORK BY... Measuring our impact and seeking feedback Going above and beyond
Together
WE ONLY SUCCEED TOGETHER BY... Supporting and caring for each other Putting our customers at the core
Our Business In Numbers
We’re proud of our growth and achievements! With nearly 2,000 properties under management and over half a million guest nights booked, maintaining excellent reviews from both guests and hosts on Trustpilot is no small feat.
Our success is driven by our dedicated franchise partners, who operate locally and consistently deliver high-quality service. They are the key to our continued excellence.
