About Us
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Where we started
Founded in 2015, Pass the Keys set out to simplify short-let property management. Recognising a need for reliable and high quality host and guest services, we launched a streamlined solution for property owners.
By franchising, we built a network of local experts dedicated to their communities. Today, Pass the Keys leads the UK in short-let management, known for quality, innovation, and exceptional service for both hosts and guests
Things we're proud of
With Pass the Keys, you’ll have thousands of five-star reviews from day one that your potential guests will be checking out.
In fact, we’re the highest rated short-let property management company in the UK at the time of writing (just take a look at our Trustpilot and Google reviews – we’re sitting at 4.8 and 4.9.)
This proven success gives property owners confidence in our ability to care for their property. High-rated properties on platforms like Airbnb and Booking.com not only attract more bookings but can also charge higher rates!
Our Mission
To create a global community of successful property managers who dominate their markets by delivering exceptional services for hosts and guests.
Our Vision
Our ultimate vision is to elevate the standard of short-let management, setting new benchmarks for service and performance across the globe.
Our Values
Drive
WE DRIVE FORWARD BY… Working hard and focusing on results Taking charge and being accountable
Evolve
WE EVOLVE AND GROW BY... Trying new things and learning from failure Seeking improvements in everything we do
Take Pride
WE TAKE PRIDE IN OUR WORK BY... Measuring our impact and seeking feedback Going above and beyond
Together
WE ONLY SUCCEED TOGETHER BY... Supporting and caring for each other Putting our customers at the core
Our Business In Numbers
We’re proud of our growth and achievements! With nearly 2,000 properties under management and over half a million guest nights booked, maintaining excellent reviews from both guests and hosts on Trustpilot is no small feat.
Our success is driven by our dedicated franchise partners, who operate locally and consistently deliver high-quality service. They are the key to our continued excellence.
